That's how we do tickets baby!

THRILLCITY.COM ("THRILLCITY") sells tickets on behalf of promoters, producers, event organisers, performers and venues. We refer to these parties who organise or provide any events and/or from whom we obtain tickets to sell to you as our "Thrill Partner". Parties who purchase these tickets are referred to as “ticket holders”. These events are always regarded as “Thrills”.


For Buyers - Thrillseekers


(a) Purchases and practices


Tickets purchased on THRILLCITY will be subject to a per ticket booking charge. When purchasing tickets on THRILLCITY you are limited to a specified number of tickets for each thrill. This policy is in effect to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number without prior notice. THRILLCITY will email tickets as soon as they have been purchased. If your tickets have not arrived after thirty (30) minutes, please contact us. Please include your reference number in the subject line of the email. THRILLCITY will not be responsible for any tickets that are misplaced or stolen. THRILLCITY reserves the right to cancel bookings, which it reasonably suspects to have been made fraudulently. It is your responsibility to check your tickets; mistakes cannot always be rectified. While we try and ensure that all prices on our website are accurate, errors may occur.


Unlawful resale (or attempted unlawful resale) of a ticket grounds for seizure or cancellation of that ticket without refund or other compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Thrill Partner, provided that even if such consent is obtained, use of THRILLCITYs trade marks and other intellectual property is subject to THRILLCITY's prior consent.


(b) Cancellations


THRILLCITY will attempt to notify ticket holders via email immediately a thrill has been cancelled by a Thrill Partner. We cannot guarantee that ticket holders will be informed of such cancellation before the date of the thrill. It is your responsibility to ascertain whether thrill has been cancelled and the date and time of any rearranged thrill. If a thrill is rescheduled, we can only notify ticket holders with the updated details of the thrill once the relevant thrill details have been provided by the Thrill Partner to THRILLCITY.


(c) Refunds


Refunds are only provided by THRILLCITY to the ticket holder in the event a thrill has been cancelled before the date of the thrill on the website. If this cancellation doesn’t occur by the Thrill Partner on THRILLCITY, it is the responsibility of the ticket holder to contact THRILLCITY and inform us of such cancellation within 5 (five) business days. If payment has already being made to the Thrill Partner, the Thrill Partner will have to refund the tickets to THRILLCITY before tickets can be refunded to ticket holders. In the meantime, a credit will be made into the THRILLCITY user account of the ticket holder. THRILLCITY will endeavor to get all refunds back from the Thrill Partner and will exercise its rights according to the Terms & Conditions on this website. All ongoing communications or disputes regarding refunds are between the Thrill Partner and ticket holder and THRILLCITY will not be responsible or liable in any way for errors in issuing refunds, or lack of immediate refunds in connection with the ticketing services. All communications and disputes regarding chargebacks and refunds are between the Thrill Partner and ticket holder and THRILLCITY will not be responsible or liable in any way for chargebacks in connection with a ticket holder’s use of the Services.


(d) Reservations


Ticket holders can RSVP to attend free thrills. A limited number of tickets are available per ticket holders. No payments are required. Tickets holders are informed of any cancellations via email.


For Sellers Thrill Partner


THRILLCITY will sell tickets on behalf of its Thrill Partners. If you wish to become a Thrill Partner, you agree that you will select the number of tickets you want THRILLCITY to sell on your behalf to ticket holders.


(a) Services Fees.


This is a (5%) service charge deducted from the subtotal ticket fees excluding any booking fees.


(b) Credit Card Payments.


When a Thrill Partner elects to use THRILLCITY to collect payment for listed thrills, THRILLCITY will collect all fees on behalf of the Thrill Partner from ticket holders and deduct all applicable Services Fees collected by THRILLCITY, and then pass the remainder along to the Thrill Partner within seven (7) business days after the thrill end date for the event to which the Thrill Fees correspond (through an electronic funds transfer, to the bank account which the Thrill Partner has put forward, provided that THRILLCITY reserves the right to withhold funds (i) at any time as THRILLCITY determines to be necessary for the processing and settlement of all refunds, disputed charges, chargebacks, customer complaints, allegations of fraud, and other discrepancies and (ii) as otherwise permitted pursuant to this Terms and Conditions. The Thrill Partner agrees that all Thrill Fees for a given thrill are earned by the Thrill Partner only following conclusion of the applicable thrill and all Thrill Fees ultimately due will be net of all Service Fees (including Ticket Sale Service Charges), refunds, disputed charges, chargebacks and other deductions, whether due to customer complaints, allegations of fraud, discrepancies related to the applicable event or otherwise. No payments shall be made to a Thrill Partner from THRILLCITY with respect to any event that is cancelled. If payments have already been made by THRILLCITY to a Thrill Partner for a cancelled event, such Thrill Partner will immediately refund to THRILLCITY all such payments upon cancellation of such event. All sales, fees, charges, and funds are payable in British Pounds, or other foreign currencies accepted by THRILLCITY. If Thrill Partner selects a foreign currency option accepted by THRILLCITY, THRILLCITY will collect and disperse the funds in the foreign currency selected by Thrill Partner.


(c) Refunds.


(i) THRILLCITY will only issue refunds to ticket holders in the event of a cancellation of a thrill by the Thrill Partner. It is the responsibility of the Thrill Partner to actively cancel a thrill if cancelled before the start date of the thrill, so that the website can immediately notify ticket holders. The Site will not permit any cancellation after the end date of a thrill. The Thrill Partner will have to notify THRILLCITY in writing via email within three (3) business days after the thrill end date. If payment has already been issued to the Thrill Partner, a refund of the payment plus any administrative charges will have to be made to THRILLCITY. No refunds issued following such period will be not be processed through the Site. All communications or disputes regarding refunds are between the Thrill Partner and ticket holder, and THRILLCITY will not be responsible or liable for, and the Thrill Partner hereby agrees to fully indemnify THRILLCITY and its affiliates for, refunds, errors in issuing refunds, or lack of refunds in connection with the use of its ticketing services.


(ii) Notwithstanding the foregoing, you acknowledge and agree that THRILLCITY shall have the right to force a refund of any or all tickets at any time for any reason or no reason, including without limitation if THRILLCITY receives complaints from a substantial number (as determined by THRILLCITY in its sole discretion) of ticket holders with respect to the applicable event or another event held by the Thrill Partner, or THRILLCITY determines in its sole discretion that the Thrill Partner has engaged in any fraudulent activity or made any misrepresentations. Further, if one or more ticket holders (s) requests a refund, whether due to a cancelled event or for any other reason where THRILLCITY would reasonably expect to lose a chargeback, THRILLCITY may, in its sole discretion, issue such refund to such ticket holder(s), and the Thrill Partner shall then owe the amount of such refund to THRILLCITY.


(d) Credit Card Chargebacks.


Any credit card chargebacks initiated by a ticket holder for any reason with respect to an event shall be charged back to the Thrill Partner of such event. All communications and disputes regarding chargebacks are between the Thrill Partner and ticket holder, and THRILLCITY will not be responsible or liable in any way for, and the Thrill Partner hereby agrees to fully indemnify THRILLCITY and its affiliates for, chargebacks issued in the course of the use its payment services.


(e) Non-Exclusive Remedies


In the event that the Thrill Partner fails to pay to THRILLCITY any amount owed pursuant to these Terms and Conditions when due, such amount shall bear interest calculated from the date due until paid in full at a rate equal to the lesser of (a) ten percent (10%) per annum, and (b) the maximum amount permitted by applicable law. In the event any amounts are owed by the Thrill Partner to THRILLCITY under these Terms and Conditions or otherwise, THRILLCITY may, without limiting its other rights and remedies, (i) deduct such amounts from the Thrill Partner’s outstanding balance, whether for that particular event or for any other event that the Thrill Partner lists through the Services; and/or (ii) send an invoice to the Thrill Partner for such amounts to the extent the Thrill Partner’s outstanding balance is insufficient to cover these costs, in which case the Thrill Partner shall pay THRILLCITY such invoiced amounts within thirty (30) days after the date of the invoice. In addition, the Thrill Partner hereby agrees and authorizes THRILLCITY to initiate an electronic funds transfer to debit the amounts owed from any of the Thrill Partner’s bank accounts to which Thrill Fees have been sent. If payment for any amounts due to THRILLCITY hereunder are not made by Thrill Partner when due, THRILLCITY reserves the right, in its sole discretion and without limiting its other rights and remedies, to terminate Thrill Partner’s registration for the Services (including any and all accounts that the Thrill Partner may have) and to cancel all other events listed by the Thrill Partner.


(f) Confirmation.


Upon receipt of a credit card authorization from each individual ticket purchase, THRILLCITY generates a confirmation message and issues a unique confirmation number. You agree to unconditionally accept, honor, and fulfill all ticketing commitments that have been confirmed by THRILLCITY through the Services, and it is your responsibility to verify the ticket holder’s membership status, confirmation number and/or any thrill restrictions prior to the subject thrill.


(g) Taxes; Withholding.


You are responsible for (and will indemnify THRILLCITY and its affiliates against) all taxes associated with your sale of tickets through the Services (excepting taxes based on THRILLCITY’S income), which amounts may be withheld from payments due to you or invoiced to you. THRILLCITY reserves the right to withhold the payment of any amounts owed to you hereunder if THRILLCITY suspects or determines that such amounts have been generated in (i) a fraudulent manner, (ii) violation of this Terms and Conditions, or (iii) violation of any applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by THRILLCITY).


The Thrill Partner and THRILLCITY accept no responsibility for any personal property or have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. Neither the Thrill Partner nor THRILLCITY shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Thrill, which have been arranged by you are at your own risk.


The Thrill Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act"). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with THRILLCITY are subject to the exclusive jurisdiction of the English Courts.